Better Gift Flowers Terms & Conditions

  1. Acceptance and Amendments: Accessing or using our site indicates your acceptance of these Terms and Conditions, which are legally binding. We may modify these terms anytime, effective upon posting on our site.
  2. Order Placement Acknowledgment: Placing an order signifies your agreement to these terms.
  3. Product Representation and Delivery:
  • Product Variation: Actual products may vary in packaging, decoration, and arrangement from the pictures shown.
  • Valentine’s Day Delivery: We cannot guarantee specific delivery times on 12th-15th February due to high demand. Orders may be delivered 1-2 days before Valentine’s Day.
  • Cake Specifications: We aim to maintain cake flavor and shape but can’t guarantee this during high-demand periods. Quantity is assured.
  • Delivery Time: On 12th-15th February, deliveries will occur between 6:00 AM and 11:00 PM without a fixed time commitment.
  • Delivery Confirmation: Provided the next day.
  1. Order Cancellation and Refund Policy:
  • Valentine’s Day Section Orders: Orders not placed from this section may be canceled.
  • Full Refund: If we fail to deliver, a 100% refund is provided.
  • Message Delivery: We attempt to send customer-specified messages but can’t guarantee exact delivery.
  • Flower Arrangements: These may vary based on availability.
  • Fresh Baked Cakes: Available after 10.30 AM; same-day orders accepted until 7 PM IST.
  • Delivery Charges: Extra charges may apply for deliveries outside city limits.
  1. Substitution Policy: In case of non-availability, we’ll deliver similar or higher-value products.
  2. Claims and Jurisdiction: Claims, limited to refunds, must be made within 24 hours of delivery/non-delivery. All legal claims fall under Nagpur, India’s jurisdiction.
  3. Unattended Deliveries: If no one is available to receive the order, it’s considered delivered with no refunds or cancellations.
  4. Specific Delivery Instructions: For deliveries to hotels and hospitals, provide full address, room/ward number, and phone number.
  5. Non-Delivery Liability: We are not liable for losses or damages beyond the order value due to non-delivery.
  6. Product Variations and Information Accuracy: Product sizes and quantities may vary slightly. We are not liable for any information inaccuracies on the site.
  7. Wedding/Marriage Hall Deliveries: Delivery to a responsible host member; specifics shared via order confirmation mail.
  8. Customer Responsibilities and Agreement: Customers must provide accurate information and agree to our terms, including payment obligations.
  9. Modifications to Agreement: We may change these terms without prior notice.
  10. Customer Dissatisfaction: If dissatisfied with the flower/gift-quality, the customer can refuse and return the order instantly for a full refund.
  11. Copyright Notice: All site content is copyrighted by Better Gift Flowers. Unauthorized use is prohibited.